Xonware builds modern software that helps connectivity businesses run with more control, clearer visibility, and stronger operational coordination.
Bring subscriber lifecycle, billing, support, payments, partner workflows, and operational reporting together through one structured software system.
Reduce the disconnect between customer state, operator action, and network-linked workflows with a platform built for practical day-to-day ISP operations.
Support collections, service workflows, team visibility, and operational growth with software structured around the real needs of broadband businesses.
Xonware is a technology company focused on helping connectivity businesses operate with more structure, visibility, and confidence. Our core work centers on software systems that reduce operational fragmentation and make day-to-day execution more coordinated across teams, channels, and workflows.
Built around real software workflows, not generic service messaging.
Designed to solve recurring business friction in subscriber-led and connectivity-driven environments.
Made to support control, clarity, and long-term operational growth.
Xonware currently brings together two key solution directions — a flagship operational platform for ISP businesses and a growing cybersecurity capability focused on digital resilience.
A connected ISP management platform covering subscriber lifecycle, billing, payments, support, partner structure, reporting, mobility, and operational visibility.
Security-oriented capabilities and solution direction focused on visibility, monitoring, resilience, and stronger digital confidence for connected environments.
XIMS is designed to reduce the inefficiency of disconnected tools by bringing customer operations, billing, payments, support, hierarchy, field workflows, and reporting into one connected system.
Onboarding, account state, plan changes, and lifecycle history in one view.
Recurring billing, invoice workflows, and tax-ready operations through a connected system.
Support multiple payment flows with cleaner operator-side visibility and tracking.
Tickets, SLA tracking, complaint escalation, and closure — linked to the customer record.
Reseller, franchise, and dealer models with structural visibility across the hierarchy.
Field ops, task handling, complaint visits, inventory-linked actions on mobile.
Branded customer self-care app and field workforce app running on the same core.
Collections, exception, compliance, and operational depth built in from day one.
Most operators do not struggle because they lack effort. They struggle because core business workflows are spread across too many disconnected tools, creating delay, inconsistency, and weak visibility.
XIMS is shaped around the operational reality of broadband businesses and designed to bring structure to customer management, billing, support, collections, and reporting.
Every module solves a specific operational need while staying connected to the wider platform.
Manage subscriber onboarding, eKYC, service state, plan updates, and lifecycle history through one connected workflow.
Structure recurring billing, invoice creation, tax handling, and due tracking through a clean operator-side billing system.
Route payments across 14+ gateways with cleaner tracking, reconciliation, and receipt automation.
Router-level actions from the GUI — disable, resume, throttle, reassign — without CLI or scripts.
Issue creation, assignment, SLA tracking, escalation, and closure in one enterprise dashboard flow.
70+ built-in reports covering collections, exceptions, compliance, hierarchy, and operational depth.
XIMS is not just a collection of modules. It works as a connected platform linking customers, partner structures, field teams, support operations, payments, and reporting into one coordinated operating environment.
XIMS is relevant across different service-provider structures and operating models, from broadband growth businesses to partner-led regional operations.
Bring customer operations, billing, support, and collections into a more structured operating system.
Read moreImprove service coordination, customer control, and operational visibility across growing fiber-led environments.
Read moreManage wireless subscribers, tower coverage, and field workforce across regional deployment models.
Read moreHandle IPTV/OTT subscriber management, content bundle billing, and multi-service delivery in one flow.
Read moreCoordinate regional partners, resellers, and franchises through structured hierarchy visibility.
Read moreManage enterprise circuits, SLA reporting, and dedicated-line service delivery on the same platform.
Read moreXIMS extends operational value through mobile experiences that support both subscriber convenience and field execution.
Help customers make payments, view invoices, raise complaints, and track account activity through a branded mobile experience.
Support onboarding, task handling, complaint visits, inventory-linked actions, and field visibility with mobile-connected workflows.
Good software should do more than describe features. It should improve how teams work, how visibility flows, and how decisions are made.
Recurring cycles, tax handling, and dues visibility on schedule — not by chase.
See who owes what, when it was due, and what the trend looks like — per hierarchy level.
Ticket, escalate, assign, and close on one thread — with SLA tracking built in.
Reseller and franchise performance visible in the hierarchy, tied to real transactions.
70+ built-in reports covering the numbers leadership actually needs each week.
One connected data model — fewer spreadsheets, fewer manual reconciliations.
Explore product notes, implementation views, and practical operational content for broadband and connectivity businesses.
A structured tour of the platform, data model, and operational surface.
ReadHow XIMS structures recurring billing, invoice logic, and GST-ready operations.
ReadOne-page module summary across the 19 functional modules of the platform.
ReadPractical notes on collections, hierarchy, field ops, and reporting cadence.
ReadBroadband, FTTH, WISP, IPTV, MSO, enterprise — how XIMS maps to each.
ReadXonware's emerging security capability for subscriber protection.
ReadBook a focused discussion based on your business structure, workflows, and operational priorities. We respond within one business day.