Xonware · Technology Company

Software intelligence for
broadband, networks,
and connected operations.

Xonware builds modern software that helps connectivity businesses run with more control, clearer visibility, and stronger operational coordination.

XIMS · Flagship Platform

Run your ISP business on
one connected platform.

Bring subscriber lifecycle, billing, support, payments, partner workflows, and operational reporting together through one structured software system.

Network-Aware Operations

Where business workflows
meet real execution.

Reduce the disconnect between customer state, operator action, and network-linked workflows with a platform built for practical day-to-day ISP operations.

Outcomes That Matter

Built to improve control,
speed, and scalability.

Support collections, service workflows, team visibility, and operational growth with software structured around the real needs of broadband businesses.

01 · The Company

One company. Connected software
for operational control.

Xonware is a technology company focused on helping connectivity businesses operate with more structure, visibility, and confidence. Our core work centers on software systems that reduce operational fragmentation and make day-to-day execution more coordinated across teams, channels, and workflows.

01

Product-led company

Built around real software workflows, not generic service messaging.

02

Operational focus

Designed to solve recurring business friction in subscriber-led and connectivity-driven environments.

03

Scalable structure

Made to support control, clarity, and long-term operational growth.

03 · XIMS Overview

XIMS in one view.

XIMS is designed to reduce the inefficiency of disconnected tools by bringing customer operations, billing, payments, support, hierarchy, field workflows, and reporting into one connected system.

Customer Lifecycle

Onboarding, account state, plan changes, and lifecycle history in one view.

Billing & GST

Recurring billing, invoice workflows, and tax-ready operations through a connected system.

Payment Gateway Hub

Support multiple payment flows with cleaner operator-side visibility and tracking.

CRM & Support

Tickets, SLA tracking, complaint escalation, and closure — linked to the customer record.

Partner Hierarchy

Reseller, franchise, and dealer models with structural visibility across the hierarchy.

Field & Inventory

Field ops, task handling, complaint visits, inventory-linked actions on mobile.

Mobile Apps

Branded customer self-care app and field workforce app running on the same core.

Reports & Dashboards

Collections, exception, compliance, and operational depth built in from day one.

04 · The Operator Reality

Why operators need a
more connected operating model.

Most operators do not struggle because they lack effort. They struggle because core business workflows are spread across too many disconnected tools, creating delay, inconsistency, and weak visibility.

01
Billing scattered across manual effort
02
Payments tracked across separate systems
03
Support and CRM disconnected
04
Partner visibility inconsistent
05
Reporting delayed by manual dependency
06
Workflow execution slowed by fragmentation

XIMS replaces fragmentation with one connected operational layer.

See how it works
05 · Depth & Scale

Built for depth. Structured for scale.

XIMS is shaped around the operational reality of broadband businesses and designed to bring structure to customer management, billing, support, collections, and reporting.

0
Functional modules
Across the ISP operational surface
0+
Payment gateways
Pre-integrated on day one
0+
Built-in reports
Collections, exception, compliance
0+
Controllers
Engineered operational depth
0
Countries deployed
One platform, regional compliance
Payment gateways · pre-integrated
Razorpay Payu Ccavenue Paytm Phonepe Instamojo Billdesk Easebuzz Aggrepay Ablepay Getepay
06 · Featured Modules

Explore the modules that power XIMS.

Every module solves a specific operational need while staying connected to the wider platform.

Customer Lifecycle

Manage subscriber onboarding, eKYC, service state, plan updates, and lifecycle history through one connected workflow.

  • Onboarding workflows
  • Account visibility
  • Service-state tracking
  • Traceable lifecycle history

Billing & GST

Structure recurring billing, invoice creation, tax handling, and due tracking through a clean operator-side billing system.

  • Invoice logic
  • Dues visibility
  • Plan management
  • GST-ready structure

Payment Gateway Hub

Route payments across 14+ gateways with cleaner tracking, reconciliation, and receipt automation.

  • Multi-gateway routing
  • Auto-reconciliation
  • Receipt automation
  • Dispute handling

MikroTik Integration

Router-level actions from the GUI — disable, resume, throttle, reassign — without CLI or scripts.

  • GUI-level control
  • Bulk actions
  • Session visibility
  • Config backup

Support & Ticketing

Issue creation, assignment, SLA tracking, escalation, and closure in one enterprise dashboard flow.

  • SLA tracking
  • Escalation rules
  • Complaint history
  • Field dispatch

Reporting Engine

70+ built-in reports covering collections, exceptions, compliance, hierarchy, and operational depth.

  • Collections dashboard
  • Exception reports
  • Compliance packs
  • Scheduled exports
See all 19 modules
07 · Architecture

How XIMS connects the business.

XIMS is not just a collection of modules. It works as a connected platform linking customers, partner structures, field teams, support operations, payments, and reporting into one coordinated operating environment.

Layer 01 Channels
Customers Partners Resellers Field staff Admin teams Back-office ops
Layer 02 · Core XIMS Core
Customer lifecycle Billing CRM Support Payments Hierarchy Mobile Reports
Layer 03 Integrations & Outcomes
Payment gateways Communication tools Network-aware execution Exports Visibility Faster workflows
09 · Mobile

Connected mobile experiences.

XIMS extends operational value through mobile experiences that support both subscriber convenience and field execution.

Customer

Customer self-service app

Help customers make payments, view invoices, raise complaints, and track account activity through a branded mobile experience.

  • Branded to the operator — not white-label with a Xonware badge
  • UPI, cards, wallets, netbanking through 14+ gateways
  • Complaint raising with status tracking and closure receipts
  • Usage monitoring, plan renewal, invoice download
Explore customer app
Field & Partner

Field / partner mobility

Support onboarding, task handling, complaint visits, inventory-linked actions, and field visibility with mobile-connected workflows.

  • Task assignment, GPS attendance, route optimisation
  • Inventory pickup / return with barcode scanning
  • On-site onboarding with photo + eKYC capture
  • Real-time sync back to XIMS operator dashboard
Explore field app
10 · Outcomes

Operational outcomes that matter.

Good software should do more than describe features. It should improve how teams work, how visibility flows, and how decisions are made.

Better billing discipline

Recurring cycles, tax handling, and dues visibility on schedule — not by chase.

Clearer collection visibility

See who owes what, when it was due, and what the trend looks like — per hierarchy level.

Faster issue coordination

Ticket, escalate, assign, and close on one thread — with SLA tracking built in.

Stronger partner accountability

Reseller and franchise performance visible in the hierarchy, tied to real transactions.

Better management reporting

70+ built-in reports covering the numbers leadership actually needs each week.

Reduced process fragmentation

One connected data model — fewer spreadsheets, fewer manual reconciliations.

12 · Get in touch

See how XIMS fits your operating model.

Book a focused discussion based on your business structure, workflows, and operational priorities. We respond within one business day.