Every module XIMS gives you. Out of the box.
Each module is deep enough to run a department on its own — connected enough to share a subscriber, a ledger entry, a ticket and an EKYC record across the business in real time.
Customer Lifecycle Management
One workflow per customer — not one workflow per task.
Every action on a customer is audit-logged and traceable across support, billing and field.
- Onboarding & KYC — CAF capture, address verification, building/area assignment, static IP, customer type tagging
- Bulk operations — renewal, disconnect, MAC reset, password update, suspension by authorization days
- Plan & status changes — upgrade, network type change, plan shift, zone shift, refund processing
- Wallet & invoices — ledger, top-up entry, authorization, proforma & full invoices, pause/restore
Subscription Billing & GST
GST returns become a one-click export.
Hundreds of plans, taxes, prorations, partner splits — without a single spreadsheet.
- Plan master — data speed, validity, billing cycle, sharing ratios, ISP GB top-ups, pin-rate plans
- CGST / SGST / IGST + HSN per plan, Excel upload, zone assignment, commission sharing
- Auto-billing on plan expiry, recurring cycles, mid-cycle proration, authorization queue
- GST-compliant invoices — GSTIN, HSN/SAC, place-of-supply logic, credit notes, bad-debt entry
- Outstanding per customer / zone / reseller, bulk invoice generation, suspended-account handling
Payment Gateway Hub
14+ payment gateways pre-integrated. Day one.
Customers pay through whatever they trust. Operators reconcile in one place.
- Card · net-banking · UPI — CCAvenue, Razorpay, PayU, Paytm 2.0, PhonePe, Instamojo
- Bank-tied gateways — Billdesk, Getepay, Easebuzz, Ablepay, AggrePay
- Request signing & response verification on every gateway
- Missing-transaction reconciliation, success tracking, separate top-up + subscription flows
- Quick-payment / quick-invoice flow for cash-counter operations
Bank Reconciliation
Auditors no longer chase printouts.
Every bank settlement matched against the ledger. Month-end close in hours, not weeks.
- Bulk bank-statement upload, statement matching, RECO bank claim collection, bank-merger workflow
- Bulk approve / revert against customer ledger; full transaction detail surfaced for exceptions
- Transaction reports, top-up collection, sales-target vs. actual — daily/monthly, by zone or reseller
- Every rupee accounted for — gateway payouts, cash, employee top-ups, reseller deposits
MikroTik Router Integration
GUI action → router obeys in seconds.
Native MikroTik integration — suspend, plan-shift, IP-change without a network engineer in the loop.
- Live push — RADIUS, hotspot, PPPoE, NAT configured live from the console
- MRTG bandwidth graphs, traffic counters per session, real-time interface monitoring
- Active session monitoring, MikroTik log streaming, device management at scale
- BNG interface mapping, VLAN management, IP pool list, NAS master
- Defaulter detected → auto-suspend on router · Upgrade → bandwidth pushed live · IP shift → pool reassigned
OTT, IPTV & Media Bundling
One bill. Two products. Higher ARPU.
Upsell content alongside connectivity — without integrating a second billing system.
- OTT package master + custom package creation, IPTV LCO management, account provisioning
- Media library for bundled streaming services, OTT top-up PDF invoice, IPTV billing parity
- OTT reseller list + wallet + top-up flow, cashback / commission / amount-cashback tracking
- Per-reseller margin configuration, full audit trail on every OTT transaction
Field & Inventory Management
Stock matches the network on every audit.
Field engineers know what's deployed where — splitter boxes, ports, fiber — all reconciled.
- Item master, categories, sales types, inward & inward transfer, item-against-user assignment
- Deposit receipt PDF, inventory approval workflow, item association & detail reports
- Splitter boxes & ports — add box, port-to-customer assignment, Excel bulk upload, user-agent per port
- Sister module: Fiber Network Management — FM client, route, unit master, fiber collection & invoicing
- Lease-line and fiber-as-a-service customers billed with the same rigor
EKYC & Regulatory Compliance
TRAI compliance is a record in the system, not a paper file.
Aadhaar + operator-side flow, verified, PDF-stamped, archived against every customer.
- License purchase — offline or via Instamojo / Easebuzz, full license history per operator
- Verified EKYC records, verified operator EKYC, transaction-level tracking on each capture
- Audit PDF generation — inspection-ready for regulator or auditor on demand
- Customer KYC traceability per TRAI norms, GST-compliant invoices with HSN/SAC
- Full audit log on every action — who, what, when, from where
CRM & Lead Management
One record. Four teams.
Sales sees the lead. Field sees the install. Support sees the ticket. Finance sees the invoice.
- Lead capture from any channel — walk-in, web, reseller, field. Lead source master tracks origin
- Qualify & nurture — lead status workflow, customer-type master, lead notes, activity log
- Convert — lead → active subscriber on the same record, no re-keying
- Retain — renewal reminders, callback scheduling, churn signals on the dashboard
Support & Ticketing
First-call resolution becomes measurable.
Nothing falls between the cracks. Every issue traceable from raise to resolution.
- Create — from customer app, call-centre, field engineer or auto-trigger on suspension / outage
- Assign — sub-category / sub-sub-category routing pushes ticket to the right employee automatically
- Track — employee task assignment with status, time-stamps, SLA visibility on dashboards
- Close — resolution captured against customer record. Reopens flagged for QA
- Bulk ticket creation & close — manual or file upload, for zone-wide outages
Multi-Channel Communication
Customers kept informed automatically — without a dialler in sight.
Email · SMS · WhatsApp templates, broadcasts and transactional flows, all from one engine.
- Email — templated by zone & event, network-issue broadcasts, bounce + open tracking
- SMS — templates per zone, multiple gateways + type masters, network-issue broadcasts, tracking report
- WhatsApp — helper integration in place, pluggable to any Business API, two-way support ready
- Auto-fires on: renewal due, payment received, service suspended, outage detected, ticket update
Franchise → Reseller → Zone → Customer
A multi-level partner network is a configuration in XIMS — not a custom build.
Four-tier hierarchy with per-tier menu access, commission rules, wallets and reports.
- Franchise tier — menu access · commission · wallet
- Reseller tier — wallet · top-up · monthly user reports
- Zone tier — zonal manager · operator type
- Customer tier — full account, app, invoice and history
- Per-tier configurable menus, commission with parent-sharing rules, zone master with operator type
Executive Dashboards
The owner sees the business in five charts every morning.
SignalR-pushed live counters across operator, collection, performance, zonal and department views.
- Main Dashboard — operator-wide KPIs · active subscribers, collection, outstanding, churn
- Collection Dashboard — daily / monthly collection vs target, gateway-wise breakdown
- Performance Dashboard — sales rep and reseller performance against monthly goals
- Zonal Dashboard — zone-by-zone customer count, revenue, churn (drill from zone to customer)
- Department Dashboard — cross-functional metrics for support, billing, field managers
Reporting Engine — 70+ built-in
MIS · GST · regulatory — whatever management asks.
Revenue, customers, partners, operations — every report is one screen, Excel-exportable, drill-able.
- Revenue & GST — collection, transaction, GST portal, revenue, outstanding, top-up detail
- Customers — monthly new user, suspension, status-between-dates, KYC, MAC details, data usage
- Partners — distributor / reseller / franchise commission, paid + unpaid splits, monthly reseller user
- Operations — callback schedule, upcoming renewal, lease-line collection, advance user IP, SMS tracking
- Excel export via ClosedXML, date-range filters, zone/reseller/network-type slicers, drill-down without SQL
Connected modules, one operational core.
Every module shares the same subscriber record, the same audit trail, the same partner hierarchy and the same reporting plane.
See the modules in action.
A 30-minute walkthrough on a tenant configured to your network model and customer profile.