Is the XIMS mobile app white-labelled?

Yes. The subscriber app is branded entirely to the operator — your logo, your colours, your store listing. End customers never see "XIMS" or "Xonware".

Which payment methods does the mobile app support?

UPI (PhonePe, GPay, Paytm, BHIM), credit/debit cards, net-banking, and wallets via 14+ integrated gateways. All gateway-agnostic — operators choose their own.

Mobile experience Customer · Field · Reseller

Three apps. One backbone.

Self-service for customers. Workforce app for the field. Reseller console on the move. All three are the same XIMS tenant — not separate products, not separate logins, not separate databases.

Customer App

Self-service · Branded as your ISP

Subscribers pay bills, top up, raise complaints, view invoices and renew plans — without calling the office.

Top-ups via 14+ gateways
Renewal & plan change
Complaint raise & track
Invoice & receipt download
Profile & KYC updates
Customer-comms cost down

Field Workforce

Engineers on the ground

Field engineers onboard customers, capture EKYC, manage inventory, close tickets and update splitter-port maps in the field.

Customer onboarding & CAF
Aadhaar EKYC capture
Item / inventory authorization
Splitter-box port assignment
Ticket close with photo proof
Offline-first sync

Reseller Portal

Partner self-service

Resellers and franchisees check wallets, top up subscribers, manage their customers and view monthly commission reports on their phone.

Wallet & top-up flow
Customer top-ups
Commission view
Monthly user reports
OTT reseller flows
Multi-tier visibility

Architecture

Three apps. One control plane.

Every action a subscriber, field engineer or reseller takes lands on the same XIMS instance — which in turn reaches out to the operator's routers, payment hub, comms layer and reporting plane. No siloed app, no parallel database.

Same tenant. Same data.

All three apps share the XIMS backbone.

When a subscriber pays through the customer app, the payment hits the billing engine, the receipt fires through SMS/Email, the wallet updates and the field engineer sees the cleared status — on the same record, in real time. SignalR pushes the update everywhere it matters.

Channels

Customer · Field · Reseller

Three apps, three audiences.

Backbone

XIMS Core · .NET 8

One database, one set of rules, one audit log.

Realtime

SignalR push

Every change visible everywhere instantly.

Mobile Apps

Subscriber self-service and field workforce, both native.

Plans, UPI payments, complaints and usage on the subscriber side. Dispatch, surveys, installation and incident capture on the engineer side. White-labelled to the operator.

See the apps running on a real network.

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