Questions about XIMS, answered straight.

XIMS is Xonware's complete ISP management platform — one connected web console covering subscriber lifecycle, billing & GST, payment gateways, bank reconciliation, MikroTik control, OTT bundling, CRM, support, field operations, partner hierarchy and 70+ reports. It replaces the spreadsheets, vendor portals, standalone billing tools and paper KYC workflows that most operators still stitch together by hand.

XIMS is built for connectivity operators — broadband ISPs, FTTH and FTTx networks, Wi-Fi providers, IPTV and cable operators, enterprise lease-line ISPs and partner-led franchise networks. We do not target generic SaaS use cases; the platform is shaped around how ISPs actually operate, with GST, TRAI, multi-tier partner hierarchies and MikroTik integration baked into the core.

Yes. The same platform runs from a 2,000-subscriber neighbourhood broadband operator up to a 200,000-subscriber multi-state network. Smaller ISPs typically start with subscriber lifecycle + billing + CRM and add modules — OTT, fiber management, advanced reporting — as they grow. There is no separate "starter" product; you get the full architecture from day one.

This is one of the areas we go deepest on. XIMS supports a configurable four-tier hierarchy — Franchise → Reseller → Zone → Customer — with per-tier menu access, commission rules (including parent-sharing), wallet and top-up flows, monthly user reports and zone-shift workflows. Adding a state, a reseller or redrawing a territory is an admin screen, not a developer ticket.

Yes. The CRM and ticketing engine is a first-class module — sub-category routing, SLA visibility, employee task assignment, bulk ticket creation for zone-wide outages, and full resolution history captured against the customer record. The customer-facing self-service app is part of the same platform and lets subscribers raise and track complaints directly.

Yes — 14+ payment gateways are pre-integrated on day one: CCAvenue, Razorpay, PayU, Paytm 2.0, PhonePe, Instamojo, plus bank-tied gateways including BillDesk, GetePay, Easebuzz, AblePay and AggrePay. Every gateway has request signing, response verification and missing-transaction reconciliation built in. GST is native: CGST/SGST/IGST + HSN per plan, place-of-supply logic, GST-compliant invoices and a one-screen GST portal export.

XIMS controls MikroTik routers natively — RADIUS, hotspot, PPPoE, NAT, BNG interface mapping, VLAN management, IP pools and NAS master are all configurable from the operator console. Operational flows: a defaulter is detected → auto-suspend pushed to the router; a customer upgrades → bandwidth profile pushed live; an IP shifts in the GUI → MikroTik pool reassigned instantly. The result is GUI action → router obeys in seconds, with no ticket to the network engineer.

Yes. We ask for your subscriber count, business model, current stack and operational pain points before the demo, and we configure the walkthrough around those. We don't run a fixed slide deck — the demo is the product, configured for your operations. Most demos run 30 minutes and end with a working tenant configured to your network model.

Most operators go live within 4 to 8 weeks, depending on data migration scope, partner structure and the modules you turn on. Onboarding is human-led — every customer gets a named implementation lead, a configuration playbook and direct support through the first month-end close.

XIMS runs on isolated tenants. Data residency is configurable — most Indian operators stay on Indian regions. Role-based access controls, audit logs on every action and encrypted at-rest data are standard. A security overview document is available on request, and customer data is exportable in standard formats at any time.